Friday, December 28, 2012

2012: Marked in the annals of Indian retailing!


Seeing in retrospect, the year gone by, 2012, was very significant to retailing in India. FDI opened in multi-brand retailing amidst a great deal of furore from various quarters. In a turn of dramatic events, the decision to allow FDI in multi-brand retailing was voted into reality by a clear winning majority in the Parliament. Though notified clearly that states would take a call on allowing companies with FDI to operate in their territories, it is expected that soon many states may relent, giving way for the entry of multinational retailers.

As we are aware, agitations went off across the country by a section of the scared Small and Medium retailers. Whether FDI is allowed or not in a state, big domestic retailers are set to open their doors in the cities and key towns of India. I was addressing a group of Small and Medium retailers at a national level Food Forum in Mumbai and I was amazed to see their own realization that their key strengths could sustain them under any competitive circumstances. Support for Small and Medium retailers in order to motivate them and help them realize their potential was the only thing felt as required immediately. So the RETAIL INDIA TRANSFORMATION EMPOWERMENT Foundation (RITE Foundation) is being established now in India with a clear mandate to train, help upgrade or even rehabilitate Small and Medium retailers across the country besides advocating their issues and concerns wherever and whenever required.

During the middle of the year, Aditya Birla Nuvo bought a controlling stake of Future Group’s Pantaloon Retail de-merging the format business from Pantaloon Retail India Limited and that has gone into the annals of the history of modern retailing in India. Rapid expansion of Future Group over the past few years with investments in a diverse portfolio of companies resulted in mounting losses and the group had to consolidate its operations exiting from a few non-core businesses of the group. As the group quickly bounced back on track, the lesson learnt points to the fact that one should stay focused on growing one’s core businesses leveraging one’s strengths and not be rapidly experimenting in unrelated sectors, however bright their prospects of growth could be.

Last fortnight as I was walking down the busy shopping lane of Hiranandani Gardens in Powai, I came a cross a shop premise, which used to house a popular bookstore and it was being renovated aggressively. Curiosity got the better of me and I asked the security guard outside the premises what new shop was going to open. He informed me that it's none other than the new sensation of Starbucks coffee shop! The entry of Starbucks in India a couple of months ago with the opening of its first store in the Horniman Circle in South Mumbai made waves in the Indian consumer and shopping circles! The welcome sign that it sports in six languages – Marathi, Hindi, Gujarati, Tamil, French and English, points vividly to the company’s expansion plans in the near future.

As Christmas celebrations began, the Church At Powai (CAP) organized a Christmas Carnival in the open grounds in Raheja Vihar, Mumbai and in the precincts of Norita in Hiranandani Gardens, Mumbai. Carols rent the air in full throttle and the food stalls and entertainment counters were busy ringing in business.  A member of CAP that I am, I walked into the Rajeja Vihar carnival to listen to the carols but managed to land myself at the cash counter that was selling coupons in various denominations which customers could exchange for products and services. Someone recognized my retailing experience and asked me to do the cashiering there. I was continuously busy for a good three-hour stretch in the evening without a break, when even a couple of big retail professionals among a few CEOs of companies walked into the carnival too! There was every reason at the fag end of the year for me to believe that the New Year has all the promises for brighter retailing in India!

Wish you all a Very Happy and Prosperous New Year 2013 and May God Almighty bless you abundantly!

- Dr. Gibson G. Vedamani

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